Conformance Metrics - Government-wide Section 508 Assessment Criteria

Estimate how many individual pages are public facing:

• A web application may work on a single web page (single URL) but have multiple tabs and sections with dynamically generated content depending on the user’s tasks; this counts as one web page.
• A single web page may be automatically rendered one way for a PC browser and another way for a Tablet or Mobile Device; this counts as one web page.

The reported number should be the reporting entity’s estimation based on available data sources. Sources include:

• Reporting entity web team.
• The analytics (e.g., Google Analytics) or website dashboard the reporting entity uses.

NOTE: When seeking the above information from the web team, you may also need certain information on the most frequently used digital content on reporting entity websites in order to answer other Conformance Metrics questions.

NOTE: For websites operated in collaboration between multiple reporting entities, only count the pages if your reporting entity is considered the primary owner or manager of the website.

NOTE: For the purposes of this Assessment, extranet is included in questions related to internet web pages.

Web pages may have been tested for accessibility manually, with an automated tool, or both manually and with an automated tool during the current reporting period.

If, during this reporting period, the reporting entity only tested the required digital content elements in Question 71 for this assessment, answer “10” web pages for this question.

If, during this reporting period, the entity tested additional pages, then the reporting entity’s answer should include the 10 required plus the additional number the reporting entity tested as part of the reporting entity’s regular program.

NOTE: If a web application appears on a single web page (single URL), count it as one web page.

If testing uses a combination of both automated testing tools and manual testing tools, enter that percentage here. As noted, this question asks about a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.

NOTE: For each web page tested, a combined methodology is “AND” not “OR.” In other words, if an automated test is used for a certain set of pages, and manual testing is used for other pages, enter those results in Questions 68c and Question 68d respectively instead of here.

If certain web pages were tested with automated tools only, enter that percentage here. As noted, this question asks about a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.

If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 68b.

NOTE: Some examples of automated test tools are given in the response options for Question 11.

If certain web pages were tested with manual tools only, enter that percentage here. As noted, this question asks about a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.

If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 68b.

NOTE: Some examples of manual testing methodologies are given in the response options for Question 13.

For a web page to be Section 508 conformant (see the definition of Section 508 conformant), the entire page must meet all applicable Section 508 technical requirements. For web, this is WCAG 2.0 Level A and AA Success Criteria, at a minimum.

To be able to report accurate data for this question, each page must be fully tested; manual testing is necessary but may be used alongside automated tools. If the reporting entity cannot answer this question due to a reliance on only automated tools, select “Unknown” or a sampling methodology may be used.

Sampling may be used to estimate a percentage. To determine an appropriate number of web pages to sample, you can use a free, web-based sample size calculator that accepts confidence level, margin of error, and population size. Enter search terms such as “sample size calculator” to find a suitable tool. Consider a 90% confidence level and 10% margin of error.

NOTE: For population size, enter the same value you previously determined for Question 67 as the total number of public internet web pages.

If the reporting entity has only tested the required 10 web pages in Question 71, please provide metrics here for only those pages. If additional pages were tested within the reporting period, combine both data sets to report conformance metrics for the reporting entity’s internet sites.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

When responding to this question, please consider describing any of the following methods used:

1. Sampling to include size of population, size of sample, confidence interval, and margin of error.
2. Testing methodologies used (automated, manual, hybrid testing) and any relevant information related to the number of pages tested with each methodology to inform the estimated percentage.
3. Use and summation of test results generated over the reporting period.
4. Other data or methodologies used to inform the estimated percentage.

NOTE: Manual testing is required to evaluate full Section 508 conformance.

If the reporting entity only tested the required 10 web pages in Question 71, please provide metrics here for only those pages. If the reporting entity tested additional pages within the reporting period, combine both data sets to report conformance metrics.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

Below is an example of how to calculate the average number of Section 508 non-conformance issues per page:

1. Determine how many web pages were evaluated in the reporting period.
2. Review test reports (manual testing, automated testing, or a combination of both manual and automated testing) and count how many non-conformance issues were found for each page tested.
   • Additional testing is not needed to answer this question; use the test reports your reporting entity has available to provide data for this question.
3. Average number of non-conformance issues per page = Total number of all non-conformance issues found divided by the total number of pages
4. For example: 20 web pages are tested. The defects found per page are: 45, 75, 80, 12, 30, 48, 53, 90, 5, 16, 20, 22, 4, 8, 16, 11, 21, 13, 9, 0 = 578. 578/20 = 28.9. Round to the nearest whole number and report 29.

The final layout in the reporting tool will be forthcoming. For FY24, select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the web page name, description, and URL.

To find out which of public internet web pages count as “Top viewed,” use the same approach as in Understanding for Question 67. The reporting entity should identify the top 10 viewed web pages within the entire reporting period (June 1, 2023, through May 31, 2024).

Testing each web page for full conformance to Section 508 will require comprehensive manual testing. Please fully test each web page and report which Section 508 Standard or WCAG Success Criterion fails by page.

If the reporting entity does not have any internet pages, please select N/A. If the reporting entity has less than 10 internet pages, test all possible pages and report results. If the reporting entity has internet pages but does not have resources to test, please select “Unavailable.”

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

If the reporting entity tests web pages using automated tools only, they must switch to a different method to respond to this assessment. The reporting entity must use a manual test process or a combined manual and automated test process.

When reporting failures, please select each Success Criterion or Section 508 standard with any failure found on the web page. For example, if on the reporting entity Home page, there are 8 instances of missing alternative text on the page, check 1.1.1 Non-text Content. On the second page, there are no instances of failures for 1.1.1 Non-text Content; leave 1.1.1 unchecked.

If a given standard or criterion does not apply to the page tested, leave it unchecked.

Estimate how many individual pages only an internal user to the reporting entity could access:

• A web application may work on a single web page (single URL), but have multiple tabs and sections with dynamically generated content depending on the user’s tasks. This counts as one web page.
• A single web page may be automatically rendered one way for a PC browser and another way for a Tablet or Mobile Device. This counts as one web page.

This estimated page number can be the reporting entity’s estimation based on available data sources. Sources include:

• Reporting entity web team,
• The analytics the reporting entity uses.

Web pages may have been tested for accessibility manually, with an automated tool, or both manually and with an automated tool during the current reporting period.

If, during this reporting period, the reporting entity only tested the required digital content elements in Question 76 for this assessment, answer “10” web pages for this question.

If, during this reporting period, the entity tested additional pages, then the reporting entity answer should include the 10 required plus the additional number the reporting entity tested as part of the reporting entity’s regular program.

NOTE: If a web application appears on a single web page (single URL), count it as one web page.

If testing uses a combination of both automated testing tools and manual testing tools, enter that percentage here. As noted, this is for a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.

NOTE: For each web page tested, a combined methodology is “AND” not “OR.” In other words, if an automated test is used for a certain set of pages, and manual testing is used for other pages, enter those results in Questions 73c and Question 73d respectively instead of here.

If certain web pages were tested with automated tools only, enter that percentage here. As noted, this is for a specific reporting period; additional testing after the reporting period is not necessary in order to answer this question.

If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 73b.

NOTE: Some examples of automated test tools are given in the response options for Question 11.

If certain web pages were tested with manual tools only, enter that percentage here. As noted, this is for a specific reporting period; additional testing after the reporting period is not necessary in order to answer this question.

If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 73b.

NOTE: Some examples of manual testing methodologies are given in the response options for Question 13.

For a web page to be Section 508 conformant (see the definition of Section 508 conformant”), the entire page must meet all applicable Section 508 technical requirements. For web, this is WCAG 2.0 Level A and AA Success Criteria, at a minimum.

To be able to report accurate data for this question, each page must be fully tested; manual testing is necessary but may be used alongside automated tools. If the reporting entity cannot answer this question due to a reliance on only automated tools, select “Unknown” or a sampling methodology may be used.

Sampling may be used to estimate a percentage. To determine an appropriate number of web pages to sample, you can use a free, web-based sample size calculator that accepts confidence level, margin of error, and population size. Enter search terms such as “sample size calculator” to find a suitable tool. Consider a 90% confidence level and 10% margin of error.

NOTE: For population size, enter the same value you previously determined for Question 72 as the total number of public internet web pages.

If the reporting entity has only tested the required 10 web pages in Question 76, please provide metrics here for only those pages. If additional pages were tested within the reporting period, combine both data sets to report conformance metrics for the reporting entity’s internet sites.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

When responding to this question, please consider describing any of the following methods used:

1. Sampling to include size of population, size of sample, confidence interval, and margin of error.
2. Testing methodologies used (automated, manual, hybrid testing) and any relevant information related to the number of pages tested with each methodology to inform the estimated percentage.
3. Use and summation of test results over the reporting period.
4. Other data or methodologies used to inform the estimated percentage.

NOTE: Manual testing is required to evaluate full Section 508 conformance.

If the reporting entity only tested the required 10 web pages in Question 76, please provide metrics here for only those pages. If the reporting entity tested additional pages within the reporting period, combine both data sets to report conformance metrics.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

Below is an example of how to calculate the average number of Section 508 non-conformance issues per page:

1. Determine how many web pages were evaluated in the reporting period.
2. Review test reports (manual testing, automated testing, or a combination of both manual and automated testing) and count how many non-conformance issues were found for each page tested.
   • Additional testing is not needed to answer this question; use the test reports your reporting entity has available to provide data for this question.
3. Average number of non-conformance issues per page = Total number of all non-conformance issues found divided by the total number of pages
4. For example: 20 web pages are tested. The defects found per page are: 45, 75, 80, 12, 30, 48, 53, 90, 5, 16, 20, 22, 4, 8, 16, 11, 21, 13, 9, 0 = 578. 578/20 = 28.9. Round to the nearest whole number and report 29.

The final layout in the reporting tool will be forthcoming. For FY24, select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the web page name and description.

To find out which internal intranet web pages count as “Top viewed,” use the same approach as in Understanding for Question 72. The reporting entity should identify the top 10 viewed web pages within the entire reporting period (June 1, 2023 through May 31, 2024).

Testing each web page for full conformance to Section 508 will require comprehensive manual testing. Please fully test each web page and report which Section 508 Standard or WCAG Success Criterion fails by page.

If the reporting entity does not have any internal intranet pages, please select N/A. If the reporting entity has less than 10 internal intranet pages, test all possible pages and report results. If the reporting entity has internal intranet pages but does not have resources to test, please select “Unavailable.”

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

If the reporting entity tests web pages using automated tools only, they must switch to a different method to respond to this assessment. The reporting entity must use a manual test process or a combined manual and automated test process.

When reporting failures, please select each Success Criterion or Section 508 standard with any failure found on the web page. For example, if on the reporting entity Home page, there are eight instances of missing alternative text on the page, check 1.1.1 Non-text Content. On the second page, there are no instances of failures for 1.1.1 Non-text Content; leave 1.1.1 unchecked.

If a given standard or criterion does not apply to the page tested, leave it unchecked.

The final layout in the tool will be forthcoming. For FY24, we will ask you to select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the document name, description, and URL.

To find out which of the reporting entity’s electronic documents count as “Top viewed,” use the same approach as in Understanding for Question 67. Identify the top 10 viewed electronic documents within the entire reporting period (June 1, 2023 through May 31, 2024).

Testing each electronic document for full conformance to Section 508 will require comprehensive manual testing. If the reporting entity tests electronic documents using automated tools only, the reporting entity must switch to a different method to respond to this assessment criteria. The reporting entity must instead use a manual test process or a combined manual and automated test process. Please fully test each electronic document and report which Section 508 Standard or WCAG Success Criterion has at least one defect.

If the reporting entity does not have any electronic documents, please select N/A. If the reporting entity has less than 10 electronic documents, test all possible electronic documents and report results. If the reporting entity has electronic documents but does not have resources to test, please select “Unavailable.”

Do not pull the document from an internal repository; download the document directly from the site and test that version. This ensures the reporting entity is testing the same version end users of the site are accessing.

When reporting failures, please select each Success Criterion or Section 508 standard with any failure found in the document. For example, if on a Factsheet, there are eight instances of missing alternative text on the page, check 1.1.1 Non-text Content. On the second document, there are no instances of failures for 1.1.1 Non-text Content; leave 1.1.1 unchecked.

If a given standard or criterion does not apply to the document tested, leave it unchecked.

The final layout in the tool will be forthcoming. For FY24, we will ask you to select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the video name and URL.

To find out which of the reporting entity’s public and internal videos count as “Top viewed,” use the same approach as in Understanding for Question 67 and 72. The reporting entity should identify the top 5 viewed videos within the entire reporting period. Include videos hosted on other sites such as YouTube.

Testing each video for full conformance to Section 508 will require comprehensive manual testing. Please fully test each video and report which Section 508 Standard or WCAG Success Criterion has at least one defect.

If the reporting entity does not produce or host any videos, please select N/A. If the reporting entity has less than five public and internal videos, test all possible videos and report results. If the reporting entity has videos but does not have resources to test, please select “Unavailable.”

When reporting failures, please select each Success Criterion or Section 508 standard with any failure found in the video. For example, if in an About Us video, there are 10 instances of inaccurate captions, check 1.2.2 Captions (Prerecorded). In the second video, there are no instances of failures for 1.2.2 Captions (Prerecorded); leave 1.2.2 unchecked.

If a given standard or criterion does not apply to the video tested, leave it unchecked.

Enterprise denotes the virtual meeting platform deployed widely in the reporting entity. If there is more than one virtual meeting platform in use within the reporting entity, select the most widely used for this set of questions.

Select Yes, No, or Unknown for each option of a-h.

This question is specifically exploring how the reporting entity implements the virtual meeting platform. If features and functions are not implemented even though they are offered by the vendor, omit those features when responding to this question.

A product Accessibility Conformance Report (ACR) may be used to answer this question. If you are unsure how to translate WCAG 2.0 AA failures into Functional Performance Criteria asked about in a-h, please refer to Mapping of WCAG 2.0 to Functional Performance Criteria).

When answering this question, consider the features of the platform and select whether or not the platform itself allows a way to perform each of the functions listed below.

This question is specifically asking about the system used within the reporting entity to reserve meeting rooms or workspaces. The reservation system in question should be the centralized system that organizes and streamlines the process of reserving rooms and space within the reporting entity. This may be through a web reservation site or application. One example is BookIt. If the reporting entity has more than one reservation system used enterprise-wide, select the most widely used to answer this question.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance =[(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria )] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
   • For hardware, there are 61 Section 508 provisions.
   • For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

For example, your reservation system is a web page and you determine all web requirements apply for a total of 41 applicable Section 508 requirements. According to the test report, 10 WCAG 2.0 AA criteria fail and 31 requirements pass. Next, divide the number of applicable requirements by the number of Section 508 requirements that pass (31/41= 0.756) and then multiply the answer by 100 to get your percentage = 75.6%. Round to the nearest whole number and select “c) Conforms to 50% - 90% of applicable Section 508 requirements.”

This question is only asking about the enterprise wide authoring tool used to create surveys, such as Qualtrics, SurveyMonkey, Google Forms, Microsoft Forms, etc. When answering this question, only consider the tool itself; do not consider the accessibility of surveys created using the tool. An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance =[(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria )] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

This question is specifically asking about the Section 508 conformance of surveys distributed by the reporting entity.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance =[(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

It is recommended the reporting entity find where the Section 508 or ICT accessibility policy is publicly posted and test that version for accurate results.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

Please only consider the video player itself. Do not test and report on any multimedia.

An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

For purposes of this Assessment, only consider fillable forms that require a Paperwork Reduction Act clearance.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

If the reporting entity’s parent agency hosts the published Congressional justification that includes the reporting entity, please coordinate testing of this content with your parent agency and report the same data as the parent agency for this question.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.

To estimate a percentage of conformance, follow the formula and steps below:

Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100

1. Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
   • For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
   • For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
   • For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
2. Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
3. Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
4. Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.

Verify the reporting entity has an accessibility statement publicly posted on federal websites. This may be a link, such as in your website footer, to an accessibility statement on the domain website. The statement may be its own page or within a page that contains several website policies.

Agencies may develop a single accessibility statement for the entire organization and all of its websites and link to that accessibility statement, or agencies may develop many tailored accessibility statements for different sub-agencies, components, and offices or products.

For examples and directions, see Developing a Website Accessibility Statement.

For examples and directions see, Developing a Website Accessibility Statement.

NOTE for option i): Do not assume this website is fully Section 508 conformant (see the definition of Section 508 conformant). If the page was fully tested for all 38 applicable WCAG Success Criteria prior to the reporting period using either manual methods or a combination of automated and manual methods, the results were documented, and the page remains unchanged since the test, the reporting entity may use those results to answer the “Section 508 conformant” part of this question.

The feedback mechanism for Section 508-related issues is required as part of “M-24-08 Strengthening Digital Accessibility and the Management of Section 508 of the Rehabilitation Act”.

See Section508.gov for additional information on implementing a public feedback mechanism.

Your entity POC may need to contact the person(s) responsible for addressing feedback from the public to answer this question.

If the person(s) responsible for addressing feedback from the public do not track the number of feedback items, answer “Unknown.”

NOTE: Public feedback (see the the definition of public feedback response) on Section 508 is different from complaints (see the definition of complaint) pertaining to Section 508.

The feedback mechanism for Section 508-related issues is required as part of “M-24-08 Strengthening Digital Accessibility and the Management of Section 508 of the Rehabilitation Act”.

See Section508.gov for additional information on implementing a public feedback mechanism.

Only include public feedback responses (see the definition of public feedback response) that have reached their conclusion (i.e., have a “closed” status through resolution, or adjudication, or otherwise have a “closed” status). Do not include feedback responses that remain in process, unresolved, ongoing, or any similar status.

NOTE: The number of feedback responses in Question 92 minus the number of closed feedback responses reported here (Question 93) should equal the number of currently open feedback responses within the reporting period (June 1, 2023, through May 31, 2024).

For tracking, the reporting entity may use a help desk, IT system, spreadsheet, or another entity-specific method to track Section 508 complaints. Reporting may occur on a recurring basis or ad hoc, and reporting may be a formal report or informal, such as an email. Additionally, the reporting entity may use their parent agency process for Section 508 non-compliance related complaints; if so, please coordinate with the parent agency to answer complaint-related questions.

Please refer to the definition of Complaint.

The reporting entity’s Section 508 Program Office should be one of the primary points of contact for Section 508-related formal complaints (see the definition of complaint, but complaints may be handled in collaboration with or primarily by other departments. The reporting entity may need to contact other departments that handle such complaints, such as your parent agency, Human Resources, Civil Rights Office, or the points of contact for the Section 504 Office.

NOTE: Complaints differ from public feedback responses (see the definition of public feedback response the reporting entity receives.

The reporting entity response should include only those formal complaints (see the definition of complaint that have reached their conclusion (i.e., have a “closed” status through resolution, or adjudication, or otherwise have a “closed” status). Do not include complaints that remain in process, unresolved, ongoing, or any similar status.

NOTE: The number of complaints in Question 96 minus the number of closed complaints reported here (Question 98) should equal the number of open complaints within the reporting period.

Each solicitation must include all applicable language requiring the ICT to be conformant to Section 508 requirements.

To find the reporting entity’s recent ICT-related solicitations:

• Seek out the assistance of those in your entity responsible for ICT procurement.
• Find your entity’s most recent solicitations where they are posted online (e.g., the System for Award Management [SAM.gov]; the GSA eBuy site).
• Review the GSA Solicitation Review Tool (SRT) results if your reporting entity uses the SRT.

NOTE: Refer to the definition of ICT (Information and Communication Technology) for the scope of software and services covered by this question.

Consider all reporting entity web content when answering this question such as internally developed or procured. The expectation is not that reporting entities thoroughly review every ACR or accessibility test report within the reporting period to find this information; this can be an estimation of common non-conformance issues identified in test accessibility reports or ACRs within the reporting period.

This information will help provide a sense of the common non-conformance issues across government and help tailor recommendations back to agencies or Congress.

Please see Definition of Terms for a description of shared service, reimbursable service, and e-gov line of business.

Please refer to the definition of Fully Conform before answering this question.

If the product is supplied to another federal reporting entity or agency, it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or Government Product Accessibility Template (GPAT) may be reviewed.

Please do not assume conformance of the ICT services. Your reporting entity POC may need to contact the product owner to identify any Section 508 test results for the current version of the ICT service.

Please use this text field to write any additional details or narrative about your program, answer selections, etc. When referencing a specific question, please include the question number.